request_refund e a transação vem com status igual a request_refund.
Payload
{
"event": "request_refund",
"data": {
"offer": {
"id": "0068e039-1234-1234-1234-936cb30af690",
"name": "Nome da oferta",
"type": "ENTRY",
"recurrence": null,
"amount": 600,
"amount_client": 477,
"amount_assiny": 123,
"amount_with_tax": 600,
"product": {
"id": "d21d13e4-1234-1234-1234-4b28949d54bf",
"name": "Nome do produto",
"producer_name": "Nome do produtor"
},
"order_bumps": []
},
"transaction": {
"id": "407670fd-1234-1234-1234-37592712d245",
"project": {
"name": "Nome do projeto",
"id": "e3255bd0-1234-1234-1234-5502bfc68ae7",
"organization": {
"name": "Nome da organização",
"id": "723a0f0a-1234-1234-1234-3c949b1d94df"
}
},
"amount": 600,
"fee_amount": 123,
"net_amount": 477,
"installments": 1,
"currency": "BRL",
"cycle": 1,
"created_at": "2025-01-28T21:27:15.996979Z",
"updated_at": "2025-01-28T21:28:25.122612Z",
"status": "request_refund",
"payment_type": "PIX",
"additional_data": {
"PIX": {
"qr_code": "32djawodiawbr.gov.bcb.pix2561api.pagseguro.com/pix/v2/dwadpawd-5EB2-403C-8AB9-kdoawpkda.COM.kdowapdkao-5EB2-403C-8AB9***6304D804"
},
"BANK_SLIP": {
"url": null,
"barcode": null
}
},
"smart_installment": null,
"commissions": [
{
"user": "Nome do produtor",
"amount": 477
}
]
},
"client": {
"id": "bc42628a-1234-1234-1234-2d715b64684b",
"full_name": "Maria Exemplo Silva",
"first_name": "Maria",
"last_name": "Silva",
"email": "cliente@exemplo.com",
"phone": "+5511999999999",
"document": "00000000000",
"address": {
"street": "Rua Exemplo",
"number": "100",
"complement": "",
"neighborhood": "Centro",
"city": "Belo Horizonte",
"state": "Minas Gerais",
"country": "Brasil",
"zipcode": "30000000"
}
},
"metadata": {
"utm_campaign": "direct",
"utm_content": "direct",
"utm_medium": "direct",
"utm_source": "direct",
"utm_term": "direct",
"ip": "000.000.000.000",
"user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36",
"url_parameters": {
"fbclid": null,
"fbp": null,
"ip": "000.000.000.000",
"nodeId": "efihe0",
"referrer": "direct",
"saveCard": true,
"trk_ad": "direct",
"trk_adgp": "direct",
"trk_cpg": "direct",
"trk_src": "direct",
"utm_campaign": "direct",
"utm_content": "direct",
"utm_medium": "direct",
"utm_source": "direct",
"utm_term": "direct"
},
"funnel_id": "ee892a61-1234-1234-1234-d1db4ea8a89b",
"short_funnel_id": "fZPUOO",
"node_id": "efih00",
"event_source_url": "https://pay.assiny.com.br/fZPUOO/node/efih00"
}
}
}
Observações
Uma solicitação de reembolso vai para a tela Pedidos de reembolso. Nela é possível entrar em contato com o cliente para resolver a situação.Caso nada seja feito com a solicitação de reembolso em até 72 horas, o reembolso é feito automaticamente para o cliente.